Knowledge Management
Systematic work with an organization's knowledge, from capture to use.
What it means
Knowledge management covers identifying critical knowledge, capturing it, structuring it, sharing it, and keeping it up to date.
Why it matters
Without management, knowledge accumulates at random, goes stale, and can't be found when it's needed.
A real-world example
An organization identifies its critical roles, captures their know-how, and makes it accessible through search tied to the specific situation.
The systematic capture of specific people's knowledge and experience into a usable form.
A structured knowledge repository available to people right when they need it.
The path knowledge takes from creation through capture and use to updating.
Mapping what critical knowledge an organization holds and where it's at risk.
Preserved knowledge, decisions, and their context, accessible across the organization and over time.