Knowledge Base
A structured knowledge repository available to people right when they need it.
What it means
A knowledge base is not a shared drive. It's an organized, searchable collection of knowledge with context, authorship, and up-to-dateness.
Why it matters
How usable a knowledge base is determines whether captured know-how actually gets used.
A real-world example
A technician describes a situation and gets a concrete answer built on colleagues' experience, not a list of documents.
Systematic work with an organization's knowledge, from capture to use.
Making knowledge available to the people who need it for their work and decisions.
Preserved knowledge, decisions, and their context, accessible across the organization and over time.
The systematic capture of specific people's knowledge and experience into a usable form.
The path knowledge takes from creation through capture and use to updating.