Knowledge Audit
Mapping what critical knowledge an organization holds and where it's at risk.
What it means
A knowledge audit identifies critical roles, their knowledge, how well it's documented, and the risk of losing it (for example, an upcoming retirement).
Why it matters
Without an audit, effort goes into capturing random knowledge instead of the knowledge that's actually critical.
A real-world example
An audit reveals that three of the five highest-risk pieces of knowledge are held by people leaving within two years.
An overview of where in the organization key knowledge is located.
The part of an organization's knowledge whose loss would directly threaten safety, quality, or continuity.
Positions where the most important operational and decision-making know-how is concentrated.
Systematic work with an organization's knowledge, from capture to use.
An organization's ability to keep functioning without losing know-how as people change.