Digital Transformation
Changing how an organization works by using digital tools and data.
What it means
Digital transformation means shifting from paper-based and person-dependent processes to digital ones. It covers data, processes, and the knowledge that until now existed only in people's heads.
Why it matters
Without digitizing knowledge, transformation stays incomplete: systems process data, but decisions still depend on a handful of individuals.
A real-world example
A plant rolls out an MES system and predictive maintenance, but interpreting the alerts still depends on a single specialist. That person's know-how is the last layer left undigitized.
A structured knowledge repository available to people right when they need it.
Preserved knowledge, decisions, and their context, accessible across the organization and over time.
The systematic capture of specific people's knowledge and experience into a usable form.
Systematic work with an organization's knowledge, from capture to use.
The path knowledge takes from creation through capture and use to updating.