Knowledge Map
An overview of where in the organization key knowledge is located.
What it means
A knowledge map assigns critical knowledge to roles, people, and processes. It shows where knowledge is concentrated and where the blind spots are.
Why it matters
Without a map, an organization doesn't know where it's most vulnerable — and manages risk by gut feeling.
A real-world example
A map shows that know-how about a key technology is concentrated in a single person with no backup.
Mapping what critical knowledge an organization holds and where it's at risk.
Positions where the most important operational and decision-making know-how is concentrated.
Knowledge of how an organization actually operates across roles and departments.
The part of an organization's knowledge whose loss would directly threaten safety, quality, or continuity.
Systematic work with an organization's knowledge, from capture to use.