Capturing Know-How
Turning specific people's knowledge into a structured, usable form.
What it means
Knowledge capture means getting not just procedures from an expert, but also the reasons, exceptions, and risks behind them. The result is knowledge usable without that person present.
Why it matters
It's the only way to reduce an organization's dependence on individuals without losing decision quality.
A real-world example
Guided interviews with a production supervisor produce a structured overview of operational decisions that the whole shift uses.
The systematic capture of specific people's knowledge and experience into a usable form.
Unspoken knowledge and experience that exists only in people's heads.
The part of an organization's knowledge whose loss would directly threaten safety, quality, or continuity.
A structured knowledge repository available to people right when they need it.
The managed transfer of practical knowledge from one person or team to another.