Knowledge Management4 min read
Organizational Memory in Practice: How a Company Can Remember More Than Its People
An organization only remembers what it can actually reuse. Everything else is an archive nobody looks at.
01Chapter
What organizational memory is
Organizational memory is a body of knowledge, decisions, and experience that stays accessible regardless of who is currently employed at the organization.
An organization's memory doesn't begin with storage. It begins the moment someone can answer a question that's already been solved once before.
02Chapter
How it forms
- 1Capturing experience from critical roles.
- 2Structuring it and connecting it into context.
- 3Making it available at the moment of need.
- 4Continuously updating it as new situations arise.
FAQFAQ
Frequently asked questions
No. Documentation describes procedures, while organizational memory also includes the reasons, exceptions, and experience of applying them.
By continuously adding new cases and lessons learned, ideally as part of everyday work rather than a standalone project.