Playbook
A practical script describing how to handle a specific, recurring situation.
What it means
A playbook is an action document: when to use it, what the steps are, what to watch out for, and when to escalate. Unlike a standard, it's written in the language of practice.
Why it matters
A playbook makes experience accessible even to people handling a situation for the first time — and reduces dependence on an expert's availability.
A real-world example
A playbook for restarting a line after an extended shutdown also lists typical complications and their fixes.
A mandatory, standardized procedure for a recurring activity.
Detailed instructions for carrying out a specific task.
A proven approach that consistently delivers the best results in a given organization.
A structured decision tree that maps out options and their consequences.
Systematically finding and eliminating the root cause of a problem.